Refund Policy

Last updated: 10 May 2026

Lyvewell (“we”, “us”) wants you to feel confident when subscribing. This policy explains when and how you can receive a refund, and how to cancel your subscription.

1. Seven-Day Free Trial

All new Lyvewell subscriptions begin with a 7-day free trial. During the trial period:

Your payment method will not be charged.
You have full access to all premium features.
You may cancel at any time before the trial ends without incurring any charge. If you cancel during the trial, your access will continue until the trial period expires and no payment will be taken.

After the 7-day trial, your subscription will automatically convert to your chosen paid plan and your payment method will be charged.

2. Monthly Subscriptions

Monthly subscriptions are charged at $9.99 per month. Because you gain immediate full access to the Service on billing, we generally do not offer refunds for partial months already paid.

If you cancel a monthly subscription, your access will continue until the end of the current billing period. You will not be charged for subsequent months.

Exceptions may be made at our discretion in cases of documented technical failure that prevented access to the Service for a material portion of the billing period. To request such a review, email us at support@lyvewell.fitwith the subject line “Refund Request”.

3. Annual Subscriptions

Annual subscriptions are charged at $59.99 per year in a single upfront payment.

We offer refunds for annual subscriptions in accordance with applicable consumer protection laws in your region. If you are not satisfied within a reasonable period after purchase and have not made significant use of the Service (e.g. generated multiple protocols, had extensive coach conversations), please contact us and we will review your request in good faith.

Where a refund is approved after the Service has been materially used, refunds for annual subscriptions may be provided on a pro-rated basis — that is, a refund for the remaining complete months of the subscription, less a small administration fee of $5.00. Each case is reviewed individually.

To request a refund for an annual subscription, email support@lyvewell.fit with:

Your registered email address
The date of purchase
Your reason for requesting a refund

4. How to Cancel Your Subscription

You can cancel your subscription at any time through the Lyvewell billing portal:

Log in to your Lyvewell account.
Navigate to Settings → Billing.
Click Manage subscription to open the Stripe billing portal.
Select Cancel plan and follow the prompts.

Cancellation takes effect at the end of the current billing period. You will retain access to all premium features until that date. You will not receive a partial refund for unused days unless otherwise specified in this policy.

If you encounter any issues cancelling, contact us at support@lyvewell.fit.

5. How to Request a Refund

To request a refund, email support@lyvewell.fit with the subject line “Refund Request”. Please include:

Your registered email address
Your subscription type (monthly or annual)
Date of the charge you are disputing
A brief explanation of why you are requesting a refund

We aim to respond to all refund requests within 5 business days.

6. Refund Processing

Approved refunds are processed through Stripe back to the original payment method used at the time of purchase. Refunds typically appear within 5–10 business days, depending on your bank or card issuer. We will notify you by email once a refund has been initiated.

Please note that Stripe may not return the original processing fee on refunds, which means you may receive slightly less than the full charged amount in rare cases of partial refunds.

7. Dispute Resolution

We always prefer to resolve billing issues directly and in good faith before a chargeback or payment dispute is raised with your bank. If you believe you have been incorrectly charged, please contact us at support@lyvewell.fit first. We will work with you to resolve the issue promptly.

Initiating a chargeback without first contacting us may result in the suspension of your account pending the resolution of the dispute.

8. No Refunds For

The following are generally not eligible for refunds:

Monthly subscriptions where the billing period has already been substantially used.
Gift subscriptions or promotional codes that have been redeemed and the Service has been accessed.
Cases where the account has been suspended or terminated due to a violation of our Terms of Service.
Annual subscriptions where significant use has occurred and a reasonable review period has passed.

9. Your Consumer Rights

Nothing in this Refund Policy limits or excludes any rights you may have under applicable consumer protection laws in your country. If local law grants you stronger protections than those described here, those protections apply. If you believe Lyvewell has not delivered the Service as described, you are entitled to seek any remedy available to you under applicable law.

10. Contact

For any billing or refund enquiries:
Email: support@lyvewell.fit
We aim to respond within 2 business days.